How to send a WhatsApp Business API template with variables from ChatApp Dialog

Dialogs.pro allows you to start communicating with WhatsApp Business API (GupShup) users by sending one of the prepared templates.

Before sending a template, check if you have a WhatsApp Business API (GupShup) channel connected and templates with variables created.

How to start a dialog by sending a template

1. Go to ChatApp Dialog and open the desired dialog;

2. Click on thein message entry box;

3. In the opened window, click "Template";

4. Select a template with variables;

5. Substitute your value into the variable field;

6. Enter your phone number in the "Phone" field.

7. Click "Apply".

How to send a template to a created dialog

Templates in dialogs with WhatsApp Business API (GupShup) users can be sent after the dialog is created. 

1. Select a dialog with a user using WhatsApp Business API;

2. Click on the button. In the window that opens, click "Template";

3. Click on the desired template with the change;

4. Substitute your value in the variable field;

5. Click "Continue."

6. The template ready for sending will appear as a card in the message entry field. The name of the template will be displayed on it.

How to set a default template

In Dialogs.pro there is a possibility to set a default template. Such templates will automatically appear in the message entry field if the user has not replied for more than 24 hours. This allows you to resume dialog with a client faster.

1. Select a dialog and click on button. In the window that opens, click on Template;

2. Select the template you want to make the default;

The ability to set a default template is also available from the variable selection window. Therefore, you can set your own variable before marking the default template.